managementranepaУправленческое консультированиеAdministrative Consulting1726-11391816-8590Russian Presidential Academy of National Economy and Public Administration. North-West Institute of Management.10.22394/1726-1139-2021-12-48-69managementranepa-1845Research ArticleПОЛИТИКА И ПРАВОВОЕ ГОСУДАРСТВОPOLICY AND CONSTITUTIONAL STATEЭлектронное правительство и граждане: эмпирическое исследование взаимодействия на официальном портале в Санкт-ПетербургеE-Government and Citizens: An Empirical Study of Interaction on the Official Portal in St. PetersburgКайсаровА. А.KaisarovA. A.

Кайсаров Александр Александрович - доцент Департамента менеджмента Национального исследовательского университета «Высшая школа экономики», кандидат экономических наук.

Санкт-Петербург

Alexander A. Kaisarov - Associate Professor in NRU Higher School of Economics, Candidate of Economic Sciences.

St. Petersburg

kaissarov@hse.ruКайсароваВ. П.KaisarovaV. P.

Кайсарова Валентина Петровна - доцент кафедры управления и планирования социально-экономических процессов Санкт-Петербургского ГУ, кандидат экономических наук.

Санкт-Петербург

Valentina P. Kaisarova - Assosiate professor in St. Petersburg SU, Candidate of Economic Sciences.

St. Petersburg

v.kaisarova@spbu.ruВасильеваЕ. А.VasilievaE. A.

Васильева Елена Александровна - профессор кафедры государственного и муниципального управления Северо-Западного института управления РАНХиГС, доктор социологических наук.

Санкт-Петербург

Elena A. Vasilieva - Professor of the Faculty of State and Municipal Administration of North-West Institute of Management of RANEPA, Doctor of Science (Sociological Sciences).

St. Petersburg

vasilieva_ea@bk.ruНациональный исследовательский университет Высшая школа экономикиNRU Higher School of EconomicsСанкт-Петербургский государственный университетSaint-Petersburg State UniversityРоссийская академия народного хозяйства и государственной службы при Президенте Российской Федерации (Северо-Западный институт управления РАНХиГС)Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management of RANEPA)2021120120220124869Copyright © Кайсаров А.А., Кайсарова В.П., Васильева Е.А., 20222022Кайсаров А.А., Кайсарова В.П., Васильева Е.А.Kaisarov A.A., Kaisarova V.P., Vasilieva E.A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.acjournal.ru/jour/article/view/1845

В статье исследуется соответствие теоретических концепций электронного правительства практическим результатам взаимодействия органов власти с гражданами при оптимизации управленческих процессов в муниципалитеты города федерального значения. Эмпирическая часть исследования построена на исследовании уровня электронного взаимодействия граждан и органов власти муниципальных образований по данным официального портала «Наш Санкт-Петербург» по авторским показателям и анализу данных. По выборке данных за 2015–2017 гг. авторы раскрывают ключевые фавторы активности граждан, основные причины их обращений, выделяют проблемы и оценивают эффективность управленческой работы с электронными обращениями населения.

This article examines the conformity of e-government theoretical aspects with practical outcomes of interaction between executive authorities and citizens while governance optimization. The empirical part of this study evaluates the current level of communication between local authorities and citizens via electronic resources based on the portal “Our Saint Petersburg” data. Citizens capacities and claims causes are revealed as well as portal functioning problems over the past two years.

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The authors declare that there are no conflicts of interest present.