The Principle of Accessibility of State and Municipal Services: Legal Regulation and Realization
https://doi.org/10.22394/1726-1139-2024-5-38-56
EDN: USIQTR
Abstract
The purpose of the work is to consider the principle of accessibility in the specialized and scientific literature, an attempt was made to formulate: a definition of the principle of accessibility of state and municipal services; a definition of the legal standard of the principle of accessibility of the provision of state and municipal services; legal standards for the implementation of the principle of accessibility; to analyze regulatory legal acts of the CIS member states on state and municipal services, including compliance with the principle of accessibility, as well as to analyze websites/portals that provide access to state and municipal services in the CIS member states.
The authors conclude that the principle of accessibility is based on simplicity and convenience for the service recipient, is implemented on the basis of the principle of universality, in various forms (face-to-face and digital), through established guarantees formulated in the form of legal standards for the principle of accessibility of the provision of state and municipal services. The following standards of the principle of accessibility of the provision of state and municipal services are proposed: “general”, standards for services provided through websites/portals of state and municipal services, standards for receiving services in “one-stop shop” centers.
Keywords
principle of accessibility,
legal standard,
legal standard of the principle of accessibility,
legal standard of the principle of accessibility of state and municipal services,
state services,
municipal services,
state services website,
state services portal,
service state,
listening state,
CIS
About the Authors
S. L. Sergevnin
Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management)
Russian Federation
Russian Federation
Sergey l. Sergevnin, Dean, Head of the Department of Theory and History of Law and State, Faculty of Law, Doctor of Law, Professor, Honored Lawyer of the Russian Federation
Saint Petersburg
I. S. Alekhina
Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management)
Russian Federation
Russian Federation
Irina S. Alekhina, Associate Professor of the Department of Constitutional and Administrative Law, Faculty of Law, Candidate of Legal Sciences, Associate Professor
Saint Petersburg
A. K. Soloveva
Russian Presidential Academy of National Economy and Public Administration (North-West Institute of Management)
Russian Federation
Russian Federation
Anna K. Soloveva, Head of the Department of Constitutional and Administrative Law, Faculty of Law, Candidate of Legal Sciences, Associate Professor
Saint Petersburg
References
1. Avdokhina Ya. V., Selekh A. A. Availability of public and municipal services in the Russian Federation [Sistemny`e texnologii]. 2017. N 24. P. 5–7. (In Russ.)
2. Alekhina I. S. Legal electoral standards of the Russian Federation and their implementation in the constituent entities of the Russian Federation (on the example of the North-West Federal District): specialty 12.00.02 “Constitutional law; constitutional litigation; municipal law”: author’s abstract. dis. ... candidate of legal sciences. Saint Petersburg, 2005. 25 p. (In Russ.) EDN ZMYIHX
3. Alekhina I. S. Legal electoral standards for organizing and holding elections in the digital environment [Nauchny`e trudy` Severo-Zapadnogo instituta upravleniya RANXiGS]. 2023. V. 14. N 2 (59). P. 114–118. (In Russ.) EDN FSOSYW
4. Belova O. A. Interaction of state and municipal bodies with the MFC in the provision of state and municipal services // Public power in modern Russia: problems and prospects: collection of scientific papers based on the materials of the All-Russian scientific and practical conference (Saratov, December 4, 2020) / ed. by doctor of Law, Associate Professor Yu. V. Soboleva; Federal State Budgetary Educational Institution of Higher Education “Saratov State Law Academy”. Saratov : Publishing House of the Federal State Budgetary Educational Institution of Higher Education “Saratov State Law Academy”, 2020. P. 141–144. (In Russ.)
5. Borisova V. F. Procedural guarantees of accessibility of justice when applying to a court of general jurisdiction [Zakony` Rossii: opy`t, analiz, praktika]. 2015. N 5. P. 56–60. (In Russ.) EDN TSLKAB
6. Bychkova N. P., Gorlova E. A. Actual indicators for assessing the quality of state and municipal services provided on the basis of the MFC [Vestnik Akademii znanij]. 2019. N 35 (6). P. 99–107. (In Russ.)
7. Vasilyeva A. F. Service state: administrative and legal study of the provision of public services in Germany and Russia: monograph. Moscow : RAP, 2012. 332 p. (In Russ.)
8. Vatoropin A. S., Khvatov A. E. Factors hindering the population from receiving public services in electronic form [Voprosy` upravleniya]. 2017. N 3 (46). P. 53–61. (In Russ.)
9. Voronin S. A. Accessibility of justice as a constitutional principle for the implementation of judicial activity [Uspexi sovremennoj nauki]. 2016. Vol. 3. N 2. P. 34–38. (In Russ.) EDN VOHXDL
10. Gareeva I. A. Accessibility of the healthcare system for the population in the context of social differentiation [Vlast` i upravlenie na Vostoke Rossii]. 2012. N 1. P. 164–170 [Electronic resource]. URL: https://cyberleninka.ru/article/n/dostupnost-sistemy-zdravoohraneniya-dlya-naseleniya-v-usloviyah-sotsialnoy-differentsiatsii (accessed: 23.05.2024). (In Russ.)
11. Gafurzoda A. D. The principle of information availability in investment legal relations [Vlast` i upravlenie na Vostoke Rossii]. 2021. N 1 (50). P. 125–130. (In Russ.) EDN UNNZIL
12. Gilovaya E. A. Lingvomethodological principle of accessibility of a foreign-language text on a specialty in light of the cognitive nature of perception [Mir nauki, kul`tury`, obrazovaniya]. 2020. N 2 (81). P. 283–286. DOI: 10.24411/1991-5497-2020-00296. (In Russ.) EDN HAUWAY
13. Public and municipal services: dynamics and problems of citizen satisfaction / ed. by V. N. Yuzhakov, E. I. Dobrolyubova. Moscow : “Delo” RANEPA, 2014. 336 p. (In Russ.)
14. Dolotin R. R. Electronic justice as a means of implementing the principle of accessibility of civil proceedings [Ucheny`e zapiski Kazanskogo universiteta]. 2021. Vol. 163. N 2. P. 67–75. DOI: 10.26907/2541-7738.2021.2.67-75. EDN WJEIYW (In Russ.)
15. Elina N. K. Availability and quality of medical care — the main principle of health care [Medicinskoe pravo: teoriya i praktika]. 2017. Vol. 3. N 2 (6). P. 60–66. (In Russ.) EDN VSJMSQ
16. Zemlyanskaya E. N. Educational results of the Federal State Educational Standard of Primary General Education and the principle of accessibility of education // Gnoseological aspects of education: an international collection of scientific papers dedicated to Professor S. P. Baranov, Yelets, October 13–14, 2016 / ed. by A.Zh. Ovchinnikova, L. Z. Tsvetanova-Churukova. Yelets : ESU named after I. A. Bunin, 2016. P. 23–29. (In Russ.) EDN XGOSYJ
17. Institute of public and municipal services in the modern law of the Russian Federation: monograph / ed. by V. I. Fadeev. Moscow : Norma; INFRA-M, 2023. 208 p. (In Russ.)
18. Istomina E. A. Accessibility as a requirement for the information component of legal regulation of social security [Permskij yuridicheskij al’manah]. 2019. N 2. P. 556–565 [Electronic resource]. URL: https://cyberleninka.ru/article/n/dostupnost-kak-trebovanie-k-informatsionnoy-sostavlyayuschey-pravovogo-regulirovaniya-sotsialnogo-obespecheniya (accessed: 05.23.2024). (In Russ.)
19. Kalashnikov K. N. Quality and availability of medical care for the population (regional aspect) [Problemy razvitiya territorii]. 2023. N 4. P. 113–128 [Electronic resource]. URL: https://cyberleninka.ru/article/n/kachestvo-i-dostupnost-dlya-naseleniya-meditsinskoy-pomoschi-regionalnyy-aspekt (accessed: 23.05.2024). (In Russ.)
20. Kirillovykh A. A. Accessibility of Higher Education as a Principle of State Educational Policy: Prospects for Institutionalization [Zhurnal rossijskogo prava]. 2022. Vol. 26. N 5. P. 108–123. DOI: 10.12737/jrl.2022.056. (In Russ.) EDN YFPFWY
21. Kozhenko Ya. V., Mamychev A.Yu. Service State: Problems of Theory and Practice of Implementation [Vlast’]. 2010. N 3. P. 44–46. (In Russ.)
22. Kozak D. N. Court in the Modern World: Problems and Prospects [Rossijskaya yusticiya]. 2001. N 9. P. 3–6. (In Russ.)
23. Konchugov A. V. Social security and social protection: some issues of theory and practice [Vlast’]. 2017. N 4. P. 117–122 [Electronic resource]. URL: https://cyberleninka.ru/article/n/sotsialnoe-obespechenie-i-sotsialnaya-zaschita-nekotorye-voprosy-teorii-i-praktiki (accessed: 23.05.2024). (In Russ.)
24. Krisko V. S. On the issue of implementing the principle of accessibility of justice and creating a single information space of the judicial system [Administrator suda]. 2019. N 1. P. 54–56. (In Russ.) EDN YXBFNZ
25. Lazareva M. V. Principles of formation of digital educational environment of preschool educational institutions as a means of improving the quality and accessibility of preschool education / M. V. Lazareva, N. V. Strelnikova // Anthropocentric sciences in education: collection of scientific articles of the XVII international scientific and practical conference, Voronezh, November 24–25, 2022. Voronezh : Nauchnaya kniga, 2022. P. 82–85. (In Russ.) EDN TLTKFT
26. Lekomtseva E. N. Approaches, principles of increasing the accessibility of implementation of additional general educational programs for children in difficult life situations // Pedagogy and psychology of modern education: theory and practice: materials of the 73rd scientific and practical conference, Yaroslavl, March 5-6, 2019 / ed. by L. V. Bayborodova. P. 1. Yaroslavl : Yaroslavl State Pedagogical University named after K. D. Ushinsky, 2019. P. 29–32. (In Russ.) EDN TBJYMV
27. Novikov M. V. Assessment of accessibility of education [Otechestvennaya i zarubezhnaya pedagogika]. 2012. N 2 (5). P. 11–14 [Electronic resource]. URL: https://cyberleninka.ru/article/n/otsenka-dostupnosti-obrazovaniya (accessed: 23.05.2024). (In Russ.)
28. Olimpiyev A.Yu. On some aspects of the principle of accessibility of justice in the decisions of the Constitutional Court of the Russian Federation / A. Yu. Olimpiyev, E. I. Mayorova [Vestnik Moskovskogo universiteta MVD Rossii]. 2020. N 2. P. 34–36. (In Russ.) DOI: 10.24411/2073-0454-2020-10065. EDN LPNFQT
29. Sizemova O B., Burova A.Yu. On the principles of constructing a legal mechanism for digital profiling of citizens [Vestnik Universiteta imeni O. E. Kutafina (MGYUA)]. 2023. N 1 (101). P. 139–150. (In Russ.)
30. Stupaeva M. A. The principle of accessibility as the main principle of the project of multifunctional centers for the provision of state and municipal services // In the world of science and innovation: a collection of articles from the international scientific and practical conference: in 8 parts. Perm, December 25, 2016. P. 8. Perm : Aeterna, 2016. P. 169–170. (In Russ.) EDN XHHGOH
31. Talapina E. V., Kozyar D.Yu. Proactive public services: towards algorithmization [Voprosy gosudarstvennogo i municipal’nogo upravleniya]. 2023. N 2. P. 7–32. (In Russ.) DOI: 10.17323/1999-5431-2023-0-2-7-32
32. Trempolets L. A. The principle of accessibility in the system of principles of administrative proceedings of the Russian Federation: problems of definition and consolidation [Obrazovanie i pravo]. 2022. N 6. P. 154–158. (In Russ.) DOI: 10.24412/2076-1503-2022-6-154-158. EDN FOFFOT
33. Trempolets L. A. The content of the principle of accessibility of administrative proceedings in the Russian Federation [Evrazijskaya advokatura]. 2022. N 3 (58). P. 47–54. (In Russ.) DOI: 10.52068/2304-9839_2022_58_3_47. EDN COBQCS
34. Trofimova I. A. Legal regulation of state and municipal services: administrative aspect: textbook. manual. Moscow : IOP RGUP, 2024. P. 118. (In Russ.)
35. Tyushnyakov V. N. Analysis of the practice of applying e-government technologies in the system of providing state and municipal services [Vestnik Adygejskogo gosudarstvennogo universiteta]. Ser. 5: Economy. 2018. N 4 (230). P. 194–200. (In Russ.)
36. Fialkovskaya I. D. Principles of Providing Public Services: System and Content [NB: Administrativnoe pravo i praktika administrirovaniya]. 2024. N 1. [Electronic resource]. URL: https:// nbpublish.com/library_read_article.php?id=69515 (accessed 10.06.2024). (In Russ.) DOI: 10.7256/2306-9945.2024.1.69515 EDN VEKFJI
37. Kharinov I. N. Provision of Public Services and Protection of the Rights of Their Recipients: An Administrative-Legal Study: Abstract of Cand. Sci. (Law). Yekaterinburg, 2019. (In Russ.)
38. Tsukar S. S. Ensuring the Availability of Public Services within the Framework of the Implementation of the E-Government Concept [Vestnik PAGS]. 2016. N 2 (53). P. 141–147 [Electronic resource]. URL: https://cyberleninka.ru/article/n/obespechenie-dostupnosti-gosudarstvennyh-uslug-v-ramkah-realizatsii-kontseptsii-elektronnogo-gosudarstva (accessed: 22.06.2024). (In Russ.)
39. Chubarova T. V. Ensuring the availability of healthcare in Russia: instruments of state policy [Gosudarstvennoe upravlenie. Elektronnyj vestnik]. 2022. N 95. P. 93–107. URL: https://cyberleninka.ru/article/n/obespechenie-dostupnosti-zdravoohraneniya-v-rossii-instrumenty-gosudarstvennoy-politiki (accessed: 05.23.2024). (In Russ.)
Review
For citations:
Sergevnin S.L., Alekhina I.S., Soloveva A.K. The Principle of Accessibility of State and Municipal Services: Legal Regulation and Realization. Administrative Consulting. 2024;(5):38-56. (In Russ.) https://doi.org/10.22394/1726-1139-2024-5-38-56. EDN: USIQTR
Views:
280
Email this article 