Assessment of a Contribution of “Hotlines” Work to Development of Communication Channels between Public Authorities and Institutes of Civil Society
https://doi.org/10.22394/1726-1139-2019-8-127-135
Abstract
The article analyzes the experience of interaction of public authorities of the constituent entities of the Russian Federation in the field of health protection with civil society institutions through the use of telecommunication systems. The author has studied in detail the main characteristics of the work of the “hot lines”, such as: number, date of creation, monthly average workload, as well as the subject matter of the calls. The use of the study, including the mathematical apparatus, made it possible to identify the strengths and weaknesses of this communication resource, as well as identify the possibilities for its further development to improve communication between government bodies and civil society institutions.
About the Author
G. A. Zakharenko
Ministry of Health of the Russian Federation
Russian Federation
Russian Federation
Gleb. A. Zakharenko, Deputy chief of department of providing the industry with qualified specialists of Department of medical education and personnel policy in health care of the Ministry of Health of the Russian Federation, Graduate student of the Chair of State and Municipal Management of North-West institute of management of RANEPA
Moscow
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Review
For citations:
Zakharenko G.A. Assessment of a Contribution of “Hotlines” Work to Development of Communication Channels between Public Authorities and Institutes of Civil Society. Administrative Consulting. 2019;(8):127-135. (In Russ.) https://doi.org/10.22394/1726-1139-2019-8-127-135
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